Refund Policy

Introduction

At Mantis, we strive to ensure that you are satisfied with the services you schedule through our app. This Refund Policy outlines the circumstances under which you may request a refund, and how those requests will be handled.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Not Delivered: If a scheduled service, such as chimney cleaning, pool maintenance, electrical work, or plumbing, was not provided as agreed.
• Service Cancellation: If you cancel a service within the allowed cancellation period, you may be eligible for a full or partial refund.
• Service Quality Issues: If the service provided does not meet the agreed-upon quality standards, you may request a refund or a reservice.

2. Requesting a Refund

To request a refund, please follow these steps:

• Contact Us: Email us at mantis@yourmaintenanceapp.com or call us at (301) 332-7297 within 7 days of the service date to initiate a refund request. Please provide your service details, reason for the refund request, and any supporting documentation or evidence.
• Review Process: Once we receive your request, our team will review it and may contact you for additional information. The review process typically takes 3-5 business days.
• Refund Decision: After reviewing your request, we will notify you of our decision via email. If approved, the refund will be processed to your original payment method within 7-10 business days.

3. Non-Refundable Situations

Certain situations may not qualify for a refund, including:

• Late Cancellation: If you cancel a service outside the allowed cancellation period, you may not be eligible for a refund.
• No-Show by Customer: If the service provider arrives at the scheduled time, and you are not available or do not respond, the service fee may still apply.
• Change of Mind: Refunds are not issued for changes of mind once a service has been completed.

4. Service Rescheduling

If you need to reschedule a service, please do so within the allowed rescheduling period stated in the app. Rescheduling within this period will not incur any additional charges. However, rescheduling outside of this period may result in fees or forfeiture of your payment.

5. Disputed Charges

If you believe there is an error with a charge on your account, please contact our support team at info@mantis-yourmaintenanceapp.com within 30 days of the charge. We will investigate the issue and, if necessary, provide a refund or credit.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

• Email: mantis@yourmaintenanceapp.com
• Phone: (301) 332-7297
• Mail:  North Bethesda, 20852