Help & Support

Welcome to Mantis Support

Thank you for choosing Mantis, your trusted partner for all home maintenance and repair needs. Whether it's chimney cleaning, pool maintenance, electrical work, or plumbing, we're here to help you manage and schedule services with ease.

Getting Started

• How to Download the App: Mantis is available on both iOS and Android. Visit the App Store or Google Play and search for "Mantis - Your Home Maintenance App." Follow the prompts to download and install the app on your device.
• Creating an Account: After installation, open the app and tap "Sign Up." Enter your name, email address, and create a password. You will receive a verification email to confirm your account.
• Logging In: If you already have an account, select "Log In" on the home screen. Enter your email and password to access your account and manage your home maintenance tasks.

Using Mantis

• Dashboard Overview: The dashboard is your central hub, providing an overview of your scheduled services, upcoming tasks, and completed work. Learn how to customize your dashboard here.
• Scheduling Services: Mantis makes it easy to schedule services like chimney cleaning, pool maintenance, or electrical repairs. Navigate to the "Services" tab, select the type of service you need, choose a date and time, and confirm your booking. Detailed instructions can be found here.
• Managing Service Providers: Mantis allows you to choose from a list of vetted professionals for each type of service. You can view provider ratings, availability, and select the best fit for your needs. Learn more about managing providers here.

Troubleshooting

• App Crashing or Freezing: Ensure you have the latest version of Mantis installed. Try restarting the app or your device. If the issue continues, contact our support team for assistance.
• Login Issues: If you're unable to log in, try resetting your password by selecting "Forgot Password" on the login screen. Follow the instructions in the email we send you to reset your password.
• Service Booking Problems: If you encounter issues while scheduling a service, ensure that your payment information is up to date and that the service provider is available at the selected time. For further help, visit this page.

Contact Us

If you need further assistance, our support team is here to help:

• Email Support: Reach us at mantis@yourmaintenanceapp.com with any questions or concerns.
• Phone Support: Call us at (301) 332-7297 Monday through Friday, 9 AM to 5 PM (EST).
• Live Chat: Access our live chat feature by clicking the chat icon at the bottom right of the screen. Available Monday through Friday, 9 AM to 5 PM (EST).

FAQs

For quick answers, visit our FAQ page where we address common questions about using Mantis.

Privacy & Security

We take your privacy seriously. Learn how we protect your personal information by visiting our Privacy Policy page. Mantis complies with all relevant U.S. regulations to ensure your data is safe.

Feedback

We welcome your feedback! If you have any suggestions or comments, please don't hesitate to contact us. Your input helps us improve Mantis and better meet your home maintenance needs.